Privacy Policy
Northern Community Residential Village Privacy Policy:
This Policy is intended to set out Northern Community Residential Village’s approach to complying with the Privacy Act (Cth) 1988 (“Privacy Act”) including the Australian Privacy Principles. This policy relates to the collection, storage and use of personal information.
Collection of Information
Northern Community Residential Village collects personal information in order to carry on the business of building and operating affordable residential communities. The primary purpose of the collection of personal information is to allow Northern Community Residential Village to communicate with existing and potential customers. From time to time, members of Lifestyle Communities conduct surveys, sales events, information events, and other sales and marketing events for potential customers and new customers. We may use and collect personal information for marketing purposes and to improve our customer services. If you do not wish us to use your personal information for marketing purposes please contact us directly (contact details above).
Collection, maintenance, and disclosure of certain personal information is governed by the Privacy Act and other legislation.
Types of Personal Information We Collect
We collect a variety of personal information including the names and contact details of our customers, potential customers, and people we do business with.
To Whom is Personal Information Disclosed?
Information to be collected from customers is to be relevant and appropriate for operating the Northern Community Residential Village business.
Where practical, it is Northern Community Residential Village’s policy to collect the information from the individual concerned. Northern Community Residential Village may collect information in particular circumstances about personal preferences to assist Northern Community Residential Village in its marketing initiatives.
From time to time, Northern Community Residential Village may employ third-party advertising companies who are used to measure the effectiveness of any advertising by monitoring traffic on the website. Any information collected is anonymous and does not identify people.
How Information is Collected
Personal information is generally collected through the Northern Community Residential Village website, the internet, at shows, displays, open days, competitions, questionnaires, surveys, luncheons, dinners, talks at community groups (including but not limited to RSL, and bowls clubs), at actual Lifestyle Communities locations, and other places.
Security of Information
No employee is able to access information they do not require for the proper carrying on of their job. There are passwords and security access in place to restrict access to confidential and personal information about individuals to those that need it in the carrying on of their positions. Northern Community Residential Village does not sell personal information to companies outside Northern Community Residential Village. Northern Community Residential Village does not disclose or sell personal information overseas.
Accessing Your Personal Information Held by Us
You may request access to your personal information held by us by contacting us directly (contact details above). In most cases, we will provide you with access to your personal information, but there are circumstances where we are permitted to refuse access and we reserve our right to do so. In most cases, we will provide you with access to your personal information free of charge. However, we reserve the right to recover our reasonable costs of providing you with access to your personal information held by us. If we decide to charge you for accessing your personal information, we will notify you of this beforehand.
Correcting Your Personal Information
If you believe that we hold personal information about you that is wrong (including inaccurate, out of date, incomplete, irrelevant, or misleading), you may request that we correct the personal information. If you wish to make such a request, you should contact us directly (contact details above).
Where we are satisfied that the personal information is wrong, we will take such steps (if any) as are reasonable in the circumstances to correct the personal information.
Opting Out from Direct Marketing
If you do not wish your personal information to be used or disclosed by us for the purposes of direct marketing, please contact us (contact details above).
Information Collected from Our Website
Northern Community Residential Village collects information regarding visitors to our website: information regarding what pages are accessed. Northern Community Residential Village collects and logs this information for statistical purposes.
Through the use of a cookie, Northern Community Residential Village can record the pages you visit and the information you require. Through analysis of these records, Northern Community Residential Village endeavors to provide you with an improved service when you revisit the Northern Community Residential Village website.
We also collect information volunteered by you through website registrations. This information is used to fulfill your request for more information. Northern Community Residential Village endeavors to use and disclose your personal information only in limited circumstances.
A cookie is a small data file that a website may write to your hard drive when you visit them. A cookie file can contain information, such as a user ID, that the website uses to track the pages you have visited. The only personal information a cookie can contain is information you personally supply. A cookie cannot read data off your hard disk or read cookie files created by other websites. The Northern Community Residential Village website uses cookies to track user traffic patterns and to better serve you when you revisit the website. You can set your browser to notify you when you receive a cookie, providing you with the opportunity to either accept or reject it. You can also refuse all cookies by turning them off in your browser.
Security
Northern Community Residential Village takes all reasonable security measures to protect personal information from loss, unauthorized access, destruction, misuse, modification, or disclosure.
Changes to Northern Community Residential Village Privacy Statement
Northern Community Residential Village reserves the right to modify or amend this statement at any time and will provide an update of the policy on the Northern Community Residential Village website if it has been changed. If you have any further questions about the Northern Community Residential Village Privacy Statement, please contact us directly.